What is a mystery shopper?

Close up of person in grocery store, using phone to take picture of bottle of milk
Sergey Chayko / Shutterstock

Mystery shoppers, or secret shoppers, are individuals who are paid to shop in stores and collect data for marketing purposes.

All kinds of different businesses hire mystery-shopping companies to visit specific locations and report back on things such as cleanliness, customer service and product quality.

To do the actual investigation, these agencies bring on regular people to go undercover to shop at stores, visit businesses or eat at restaurants.

It may sound very cloak-and-dagger, but it’s actually a great way to earn a few extra dollars doing everyday activities.

Reddit user MisanthropeX, a mystery shopper in New York City reported making hundreds of dollars a month.

“When I put my back into it (during my winter break, when I didn't have to make my schedule revolve around my class) I made a net profit of probably around $500, and ate close to $900 worth of free food,” they said.

Guide: How to become a secret shopper

Young woman looking at laptop with headphones on
insta_photos / Shutterstock

Becoming a secret shopper is surprisingly easy. In fact, the companies that recruit shoppers are always looking for new members.

Knowing that there are plenty of opportunities out there for aspiring mystery shoppers, it’s just a matter of finding them.

Step 1: Research

The first thing you may find when you do an online search for “mystery shopper jobs” is a handful of articles about scams.

Unfortunately, there are numerous scams in this field so you’ll have to be discerning about which company or companies you register with.

Reputable companies should be members of the International Mystery Shoppers Coalition (IMSC) and/or the Mystery Shopping Professionals Association (MSPA).

Companies should also be members of the Better Business Bureau (BBB) and have a phone number and email address you can use to contact their office.

A legitimate company will never ask you to pay to register with them in order to do an assignment. If you’re asked to wire money to anyone, you should see that as a red flag.

How to spot a scam

Mystery shopper scams have been on the rise in the last few years, according to the Canadian Anti-Fraud Centre. The most common scam involves consumers receiving a notice that they’ve been selected to serve as a mystery shopper or quality control officer.

With the notice, you’ll receive a cheque and instructions to deposit the money and then transfer most of it to another bank account.

You may also be asked to make other purchases like gift cards and provide the scammer with their numbers “to confirm that they work.”

Scammers use customer-service surveys based on your experiences as a prop to mislead you into believing the job is real. But the initial cheque was fake and you’ll soon be out all the funds you sent to the other account and for your small purchases.

Step 2: Apply

Once you’ve found a legitimate business you’d like to register with, it should be smooth sailing from here.

Most companies will have an online application form. You’ll just fill that out, provide your details and answer a few questions. Once submitted, your application will be reviewed and you should hear back shortly.

You may also be required to complete a certification program to ensure you know what is expected of you as a shopper and that you can complete the task.

Step 3: Check for assignments

Once you’ve been approved, you can start to apply for jobs. The company you work for should either send out emails with current jobs or post them on its website.

You’ll be given a set timeline to complete the assignment. And you should also be provided with a detailed outline of what the business would like you to pay special attention to during your visit.

How much are mystery shoppers paid?

Canadian banknotes are in the back pocket of blue jeans.
myboston / Shutterstock

This varies. Generally, you should expect to be paid somewhere between $15 and $50 for each job. And you’ll be reimbursed for products you have to purchase to complete the job (up to to a certain amount).

Other experience-type jobs may only pay through reimbursement.

It’s important to ensure you follow the company’s instructions within the set timeline, otherwise you risk not getting paid for the job at all.

How do mystery shoppers get paid?

Most companies use PayPal to reimburse their shoppers for their services. You’ll just have to provide the company with your email address associated with your PayPal account and it will deposit the funds into your account.

Note: You’re not an official employee of the mystery shopping company. Shoppers are classified as independent contractors, which means the company won’t tax your earnings. You’ll have to keep records of what you’ve made to submit what you owe to the Canada Revenue Agency come tax time.

Legitimate mystery shopper companies

Various hands showing thumbs up. All on white background.
Kaesler Media / Shutterstock

There are a number of legitimate Canadian mystery shopper companies.

Here are a few listed with the MSPA:

  • Cintel Business Solutions
  • Greenhouse Marketing & Communications
  • Intouch Insight
  • Ipsos - Mystery Shopping - Canada
  • Premier Service Inc.
  • Shoppers Confidential, Inc.
  • We Check

What kinds of jobs can I do?

table with food, top view
Olga Klochanko / Shutterstock

When most people think of mystery shopping, they assume it just involves retail stores. But there are plenty of other companies that pay for this kind of research.

Restaurants are a common assignment. If you’re a bit of a foodie, these jobs are a great way to enjoy a free meal.

You won’t have to do every assignment in person either. You can find jobs over the phone, online or through web chats.

And the great thing about this side hustle is you only have to take the shop opportunities that appeal to you or work for your schedule.

Kyla Broughton, who provides client support for Shoppers Confidential, says there are plenty of opportunities out there for eager mystery shoppers. But she recommends you don’t bite off more than you can chew right away.

“I would advise that people who are just starting out being a mystery shopper start out small, take a small assignment and go slow while you get the hang of it,” Broughton says.

“As you become more experienced and your portfolio with companies grows and improves, more exciting and lucrative opportunities will present themselves to you.”

Can I still work amid pandemic restrictions?

Young woman wearing mask while shopping at a mall
maxbelchenko / Shutterstock

Broughton says yes, there are still opportunities for secret shoppers during the pandemic. The only thing that has changed is how you’ll shop.

More companies are asking for feedback onvirtual experiences instead of in-person shops.

But for in-person jobs, Shopping Confidential recommends their shoppers stay in their local health regions rather than travelling outside of them to work. Shoppers are asked to fill out a self-assessment before they complete an in-person shop to keep everyone healthy and safe.

Other things you can do to earn more

Young woman looking at cellphone casually
WAYHOME studio / Shutterstock

If becoming a mystery shopper doesn’t appeal to you or you’re looking for some more ways to bring in extra cash, there are plenty of other ways to boost your income.

You can even earn free gift cards for watching online videos.

If your goal is to invest your extra money and watch it grow, you could try an automated investing service.

Maybe you’re a little more cautious with your hard-earned money? A savings account with a high-interest rate might be the best place to stash your earnings.

About the Author

Sigrid Forberg

Sigrid Forberg

Staff Writer

Sigrid is a staff writer with MoneyWise.ca.

You May Also Like

Could Canadian Housing Prices Really Fall by 30%?

RBC has given regulators a worst-case situation of plunging prices. How likely is that?

How Does a Rising Loonie Affect Your Finances?

The Canadian dollar has been on the rise lately. Here’s how to make the most of it.

Bank of Canada Holds Key Interest Rate, but the Cost of Your Mortgage May Still Go Up

A record-low overnight rate won't save you from spending more on a fixed-rate mortgage.

Improve Your Chances of Landing a Mortgage in Today's Climate of Tougher Guidelines

Don't let two recent lending changes in Canada end your dreams of homeownership.