Family Offices Manage Finances for the Ultra-wealthy. Here's How They Work

A family office helps with a wide variety of needs

Unlike traditional wealth management offices that only offer financial advice, family offices provide more support including insurance and tax services, budgeting, charitable giving guidance, and wealth transfers.

Some family offices also serve as a kind of concierge for their clients, running background checks on potential employees, planning personal or business travel, hiring security for travel or everyday protection, scheduling private schooling tuition payments, and setting up philanthropic programs to raise money for causes the family cares about.

There are two categories: single-family offices that work with one person or family, and multi-family offices.

Offices that advise multiple households operate much like traditional wealth management firms that serve a number of clients.

Either option provides the same basic benefit of streamlining money management and other tasks through a single office, instead of separately hiring a variety of professionals, such as accountants, estate planners and portfolio managers.

These services are especially helpful if you run a family business because the office provides consistency and guidance across generations. And it can ensure succession plans are established and carried out smoothly, which could ease or prevent intergenerational tension about the transfer.

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How to evaluate whether you need a family office

Individuals or families considering the services of a family office should spend a bit of a time thinking about what exactly they need assistance with.

While consolidating many services under a single provider is convenient, it comes with a hefty price tag. According to multiple expert estimates, clients should expect the cost of working with a single-family office to run about 1% of the total amount the firm administers.

In 2018, Citibank estimated that a small family office of two professionals and four support staff members costs about US$1.5 million to $1.8 million a year to run.

For clients who won’t make the most of all the services a family office offers, that convenience may not be worth the price — especially for the bespoke suite of assistance you’ll receive from a single-family office.

If a family’s needs are less complex, a multi-family office may be a better option, attainable for households in a much wider income range. The firms spread out their overhead costs among multiple clients, lowering the price.

That said, Dan Richards, CEO of ClientInsights in Toronto, advised in the Globe and Mail in 2019 that families with at least $10 million to $25 million in investable assets could consider working with a multi-family office — and to justify the fees for a single-family office, he suggested ten times that amount.